Shipping policy
Delivery Policy
Last updated: 28 of August 2026
We currently deliver Ankerwycke Candles orders to UK addresses only.
Dispatch Times
We aim to dispatch orders within 2–3 working days.
As many of our products are handmade, there may occasionally be a slightly longer processing time during particularly busy periods. If we become aware of a significant delay affecting your order, we will do our best to let you know.
Working days exclude weekends and UK bank holidays.
Royal Mail Delivery
Orders are sent using Royal Mail.
Available delivery options and the applicable prices will be displayed at checkout before you complete your purchase.
Depending on availability, you will be able to choose between:
Royal Mail 1st Class
Royal Mail 2nd Class
Please remember that our stated 2–3 working days is our dispatch timeframe, rather than a guarantee that your parcel will arrive within 2–3 working days.
Delivery times after dispatch are estimates and can occasionally be affected by circumstances outside our control.
Free Delivery Over £50
UK orders over £50 qualify for free Royal Mail 2nd Class delivery.
If your order qualifies for free delivery but you would prefer Royal Mail 1st Class, you can select the available 1st Class option at checkout and pay the applicable delivery charge.
Delivery Charges
Delivery charges for orders that do not qualify for free delivery will be displayed at checkout.
This allows us to show you the current delivery price before you place your order.
Checking Your Delivery Address
Please check your delivery address carefully before completing your purchase.
If you realise that you have made a mistake, contact us as quickly as possible at:
wendy@ankerwyckecandles.co.uk
If your order has not yet been prepared or dispatched, we will do our best to amend the address.
Once an order has been dispatched, we may not be able to change its destination.
Delayed Orders
Royal Mail delivery times are estimates rather than guaranteed arrival dates unless a particular service expressly states otherwise.
Postal delays can occasionally happen, particularly during busy periods, severe weather or disruption to postal services.
If your parcel appears to be significantly delayed, please contact us at wendy@ankerwyckecandles.co.uk and we will help you investigate.
Your statutory rights regarding delivery are not affected.
Damaged Parcels
We take great care when packing your order.
If your parcel arrives damaged, please contact us as soon as reasonably possible at wendy@ankerwyckecandles.co.uk.
Please include:
your order number;
a photograph of the damaged product; and
where possible, photographs of the outer and inner packaging.
This helps us investigate what happened and resolve the problem quickly.
Providing photographs does not affect your statutory consumer rights.
Incorrect or Missing Items
If your order contains an incorrect item or something is missing, please contact us at wendy@ankerwyckecandles.co.uk with your order number and details of the problem.
We'll investigate and put things right as appropriate.
UK Delivery Only
At present, we do not offer international delivery.
If this changes in the future, our Delivery Policy and the delivery options available at checkout will be updated.
Contact Us
If you have any questions about delivery, please contact:
Ankerwycke Candles Limited
Email: wendy@ankerwyckecandles.co.uk
Registered office:
5 Arnold Road
Staines-upon-Thames
Surrey
TW18 1LY
Company number: 12852865
Registered in: England and Wales
Ankerwycke Candles Limited